Patient Experience Consulting & UX Writing

After 20 years in medical journalism and patient education, I've learned how people process healthcare information in times of stress. I've created patient-facing materials for everyone from new parents with a baby in the NICU, to caregivers easing someone they love through the end of life.  I've also had a close look at healthcare systems, and talked to hundreds of professionals about what's working, and what isn't. 

My aim is to bring that deep knowledge of traditional patient education to modern digital product design. To get there, I have:

• Completed a six-course graduate Certificate in Digital Health at the University of Denver, covering digital and virtual health, health information systems, cybersecurity, and healthcare AI. 
• Been awarded the 2024 HIMSS masters scholarship, with a Master's Degree in Health Informatics nearing completion.
• Worked in-house at a Colorado AI + RPM start-up.
• Created a range of marketing and educational content for health tech clients in the USA, UK, and Europe. 

I stay up-to-date through active participation in the Colorado chapter of HIMSS and the digital health section at the Royal Society of Medicine. 

I'm not afraid to talk to people! I've interviewed hundreds of patients, doctors, nurses, therapists, scientists, managers, and politicians, gathering their insights for news and feature articles, case studies, and educational content. In addition to commercial PR and marketing experience, my graduate studies have included ethical research methods (including CITI certification), health literacy, and formal healthcare communications theory.